How are Costs Calculated?

The prices quoted are ESTIMATES based on the information you have supplied and are based on the Cash Account rates in the Origin Country. Prices quoted may not include all surcharges, fees, optional services, duties, taxes, and customs charges.

How do I find out the receiver's suburb and postcode?

Try typing the address into an online tool like Google maps.

What is considered a document and what is a non-document ?

Generally speaking a document is just “paper”, however each country has different rules to determine a “non document”.

Please click to view the DHL Express Import Guidelines: New Zealand that explains what can travel as a “document”. You can select the region / country using the drop down boxes on the right hand side.

As an example of how the rules change from country to country, take for example the item “Catalogues”. For Australia it is considered a “document”. For India it is a “non document”.

How to calculate volumetric weight:

Please click to view the link Volumetric Weight: DHL Express that explains in detail how Volumetric Weight is calculated.

Booking cut-off times:

Pickup can be booked from 8am - 3pm on business days (Mon-Fri excluding statutory holidays).

List of Dangerous Goods / Disclaimer for Lithium Batteries.

Please click to view the Guide to Shipping Dangerous Goods as well the Dangerous Goods document (.pdf 168kb) for more information.

Lithium Batteries

Sorry, no shipments containing Lithium Batteries, or anything that packed with or contains a lithium battery e.g. iPods, laptops, mobile phones, may be sent via this service.

Harmonised Commodity Code:

The Harmonized Commodity Description and Coding System (HS) tariff system is an international standard system of names and numbers for classifying trade products throughout the world. This was developed and maintained by the World Customs Organization (WCO)

Where can I get the Harmonised Commodity Code(s) from?

The Harmonised Commodity Code can be obtained from the HS Codes website or the DHL Trade Automation Services (TAS).

Requirements for China.

Please note specific requirements apply for dutiable exports to China, please read the following information for China (.pdf 770kb).

Requirements for Fiji.

Please note specific requirements apply for dutiable exports to Fiji, please read the following information for Fiji (.pdf 102kb). Note - All dutiable exports to Fiji must have computer generated Invoices.

Tracking tools.

Four great tracking tools are available for tracking your International item:

Online using the CourierPost Track & Trace tool.

Online using the DHL Track Your Shipment tool on the DHL website.

By email using the DHL eTrack tool. For example, open up an email window and type the address track@dhl.com. Don’t write anything on the subject. Type in the AWB # on the body of the message and send the message. You should get an automatic reply from DHL informing the checkpoints of your shipment. Up to 50 AWB’s can be tracked at once.

By text using the DHL ExpressSMS tool. Use your mobile phone and send a text message with the AWB number to ++447720334455. DHL will reply back with the status of the shipment. The cost of sending this message is the same for sending a txt to an overseas mobile number.


Weight rules & irregular shaped items:

The maximum dimensions for sending items by International Services are:

Maximum length 1.2m
Maximum weight 25kg
Maximum volume 0.125m3

The New Zealand Customs Fee:

The Exports Transaction Fee is a Government charge and is only applicable if you are an exporter or a private individual when your goods have a value that exceeds NZ$1000. The fee is NZ$14.56 per cargo entry.

New Zealand Customs Client Codes:

Please click to view information on Client Codes (applicable when your goods have a value that exceeds NZ$1000) .

Information on exporting wine:

For an outline on transit times, shipping restrictions, duties & taxes Clearance and documentation required, please refer to the Wine Shipping Guide (.pdf 1.6MB).


The liability that applies for this service is US$20 per kg up to a maximum of US$100. For additional cover please contact your business insurance provider.


To make a claim please follow the how to make a claim process.

How long will Customs Clearance take at the destination country?

The clearance times mentioned here are a guide only.

Many factors can influence the time a shipment takes to be cleared through Customs. In many cases, the consignee or receiver is required to provide some level of assistance to DHL Worldwide Express to enable the shipment to be customs cleared. This can range from providing copies of Permits and Licenses, to completing Power of Attorney documentation, in some countries. When there is a requirement for a Power of Attorney, DHL is not authorised to customs clear the shipment until the document is completed by the consignee. At times, this can take 2-3 working days, following this, DHL are free to begin clearance procedures.

Customs authorities at destination hold ultimate power in the clearance procedure of import shipments and at times, may enforce a random hold or requirement for inspection upon a consignment. Unfortunately, if this occurs, it is out of the control of DHL Worldwide Express. Depending on the nature of the hold or query, shipments can be held for 1-2 days to an indefinite period. Once Customs authorities have released the shipment, DHL are free to deliver the shipment to the consignee.

Explanation of Terminology

Consignee: The receiver of the shipment (this could be a company or a private individual).

Consignor/Shipper: The company or person sending the goods.

Customs Clearance: All shipments being imported into a country are required to undergo a clearance procedure through Customs at destination before they can be released or delivered to the consignee. Depending on value, this may involve a formal customs entry.

Customs Declaration: This document provides details of the shipment, such as shipper, consignee, commodity, value and reason for sending the consignment. If your shipment is a small sample, in some cases you could utilise this document in place of a formal Commercial Invoice. Where possible, we would recommend, however, that a Commercial Invoice on your company letterhead be completed in favour of a Customs Declaration.

Air Waybill: The bar-coded consignment note that is unique to your shipment. From this consignment note's exclusive number and barcode, your goods can be tracked from origin to destination by contacting any DHL Worldwide Express office. Your shipment can also be tracked on the Internet, by visiting the DHL New Zealand website: www.dhl.co.nz